Corrugation Service Manager
Installation and commissioning / Service Engineer
Chennai
Job Description:
Bachelor's degree in mechanical engineering or a related field (or equivalent experience).
Proven experience of 5 years and above in servicing and maintaining corrugation machinery in the same industry
Strong leadership and managerial skills with the ability to motivate and mentor a team.
In-depth knowledge of corrugation machine operations, troubleshooting, and repair.
Excellent problem-solving abilities and a proactive approach to machine maintenance.
Exceptional communication and interpersonal skills.
1. Managing and overseeing all service operations and activities, including scheduling, dispatching, and monitoring technicians' performance.
2. Adhere to processes related to Conducting customer satisfaction surveys monitor the progress of corrective action communicate the results and close the issues with proper customer communication.
3. Ensure timely and efficient resolution of customer complaints or issues related to service.
4. Develop and implement service strategies to improve customer satisfaction and meet service revenue targets.
5. Collaborate with cross-functional teams to identify and implement process improvements.
6. Conduct regular performance evaluations and provide feedback to service technicians
7. Maintain accurate records of service requests, repairs, and parts inventory
8. Monitor and analyze service data to identify trends and opportunities for service improvement.
9. Ensure compliance with company policies, procedures, and safety standards
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